≥99%Purity Guaranteed Free US ShippingOrders over $100 Free InternationalOrders over $250 Lowest Prices In the Industry HPLC Third-Party Tested COA on Every Order Same-Day Shipping before 2PM EST Trusted by Researchers Worldwide ≥99%Purity Guaranteed Free US ShippingOrders over $100 Free InternationalOrders over $250 Lowest Prices In the Industry HPLC Third-Party Tested COA on Every Order Same-Day Shipping before 2PM EST Trusted by Researchers Worldwide
Help Center

FREQUENTLY ASKED

Everything you need to know about ordering, purity testing, shipping, and using Vital Chems research compounds.

Products & Purity
WHAT ARE RESEARCH COMPOUNDS?
Research compounds are chemical substances used by qualified researchers in laboratory and in-vitro studies. They are intended for scientific research only — not for human consumption, diagnosis, or treatment.
ARE YOUR COMPOUNDS TESTED FOR PURITY?
Yes. Every batch is independently tested by accredited third-party laboratories using HPLC, mass spectrometry, and endotoxin testing. Certificates of Analysis are available on every product page and included with every order.
WHAT IS YOUR PURITY STANDARD?
All Vital Chems compounds meet a minimum 99% purity standard, verified by HPLC. Many batches exceed 99.5%. Exact purity is reported on each batch's COA.
HOW SHOULD I STORE MY COMPOUNDS?
Most lyophilized peptides are stable at room temperature for weeks, but for long-term storage we recommend refrigeration (2–8°C). Once reconstituted, refrigerate and use within 30 days. Specific guidance is included with every order.
Ordering & Shipping
WHAT IS YOUR SHIPPING POLICY?
Orders placed before 2 PM EST ship the same business day via tracked, discreet packaging. Free US shipping on orders over $100. Free international shipping on orders over $250. Tracking link is emailed when your order leaves the lab.
DO YOU SHIP INTERNATIONALLY?
Yes. We ship globally with tracked carriers. International orders over $250 ship free. You are responsible for any import duties or local taxes that may apply.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept major credit/debit cards and cryptocurrency (BTC, ETH, USDT). Checkout is encrypted and processed through a high-risk-friendly merchant for research-use products.
WHEN WILL MY ORDER ARRIVE?
US orders typically arrive within 2–4 business days. International delivery is 7–14 business days depending on destination and customs. You'll get a tracking link by email as soon as your order ships.
WHAT IS YOUR REFUND POLICY?
If your order arrives damaged or you have a quality issue, email support@vitalpeptides.bio within 7 days of delivery and we will replace or refund. Due to the nature of research compounds, we cannot accept returns of opened or used product unless there's a quality issue.
Legal & Account
ARE YOUR PRODUCTS LEGAL TO PURCHASE?
Our products are sold legally in the United States and most countries for research and laboratory use only. By purchasing, you confirm you are a qualified researcher and accept full responsibility for compliance with local regulations.
WHO CAN ORDER FROM VITAL CHEMS?
Orders are accepted from qualified researchers, academic institutions, and laboratory professionals 21 years of age or older.
DO I NEED AN ACCOUNT TO BUY?
No — guest checkout is available. But an account lets you track orders, view past COAs, and re-order in one click. Sign up here.
I FORGOT MY PASSWORD — WHAT NOW?
Use the "Lost your password?" link on the login page and we'll email a reset link.

STILL HAVE QUESTIONS?

Our team is happy to help. Drop us a line and we usually reply within a few hours.

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